CCS Ltd sells high quality kitchen and restaurant supplies, via mail order, to 4 and 5 star establishments worldwide.

The business had grown significantly between 1996 and 2001 and had reached a point where the internal operating systems were overloaded.

Under the Knowledge Transfer Partnership with Durham Business School, the KTP Associate analysed the company's business processes in purchasing, warehousing, logistics and customer service and undertook a two year programme of improvement to enable CCS to grow further and meet customer requirements in a more professional and timely way.

As a result, the company has tendered successfully for major new restaurant supply contracts and has also improved its every-day service to customers.

The KTP Associate has been employed as Purchasing Manager at CCS and is a key member of the management team.